Today I bought a lens on Canon Italy web store - which it looks to be just part of Canon Europe store. Or better, I tried. All went well until I sent the payment data and confirmed the payment via credit card... then I got a blank page, and the order was not registered - nor I got any email about it. No error. Just a link delivering a blank page. But the payment went through since I got a message from my bank that the payment was approved and the sum appears as booked in my bank account.
A call to the Canon support line didn't help much - the person that answered was kind and performed all the checks he could - but it didn't find the order nor could release the sum, since there was no order. They should get back to me, but I didn't hear anyone yet. Now I have no order, and a blocked sum - and I'm hesitant to place another until I know if and when my money will be released.
I wonder how it is possible in 2022 to code an application with such bugs - two phase commits have been standard practices for years. Amazon may not be a nice company, but I never saw issues of such magnitude.
Beware, if you buy form Canon Europe web store - there could be a nasty bug lurking behind.
A call to the Canon support line didn't help much - the person that answered was kind and performed all the checks he could - but it didn't find the order nor could release the sum, since there was no order. They should get back to me, but I didn't hear anyone yet. Now I have no order, and a blocked sum - and I'm hesitant to place another until I know if and when my money will be released.
I wonder how it is possible in 2022 to code an application with such bugs - two phase commits have been standard practices for years. Amazon may not be a nice company, but I never saw issues of such magnitude.
Beware, if you buy form Canon Europe web store - there could be a nasty bug lurking behind.